100% Satisfaction Guarantee: Full Refund, No Questions Asked

The Petsun Happiness Guarantee

At Petsun.ca, we stand behind what we sell. Our standard return policy gives you 14 days after delivery to return unused items. On top of that, we offer a 30-Day Happiness Guarantee so you can shop with confidence.

How it works:

Try It With Confidence
If something isn’t right, contact us within 30 days of delivery. We’ll work with you to make it right with a replacement, store credit, or refund where eligible.

Easy, Free Returns
For items that are unused, in original condition, and in original packaging, you’re eligible for a full refund. Once approved, we’ll send you a free return shipping label.

Clear Boundaries
Custom or personalized items, sale items, and gift cards are non-returnable.

If your order arrives damaged or incorrect, contact us right away and we’ll fix it fast.

Reach out anytime at info@petsun.ca.