Common Q&A about Petsun
1. What is Petsun.ca?
A: Petsun.ca is your go-to online shop for premium pet products, including toys, feeders, and accessories. We aim to make pets happy and engaged with high-quality, innovative products.
2. How can I place an order?
A: Simply browse our website, add the products you love to your cart, and check out using our secure payment options.
3. Do you offer free shipping?
A: Yes, we offer free shipping on orders over C$50 within Canada and over US$50 within US.
4. How long does shipping take?
A: Shipping times vary based on your location. For Canadian orders, delivery typically takes 3-7 business days. International orders may take 7-14 business days.
5. What is your return policy?
A: If you're not satisfied with any product, we offer a full refund—no questions asked. There's no return fee or shipment fee involved.
6. Are your products safe for pets?
A: Absolutely! All our products are made from pet-safe materials and are vet-approved. We prioritize the well-being and safety of your pets.
7. How do I contact customer support?
A: You can reach our customer support team by emailing info@petsun.ca or sending us a WA message on +1 236 777 0204.
8. Do you have any discounts or promotions?
A: Yes, we regularly offer discounts and promotions. Follow us on Instagram and subscribe to our newsletter to stay updated!
9. What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods, including E-transfer and cash for pickup terms.
10. Can I track my order?
A: Yes, once your order is placed, you’ll receive a tracking number to follow your delivery progress.
Do you have any other questions? contact us right now!
