Common Q&A about Petsun
1. What is Petsun.ca?
Petsun is a designer-led pet products studio based in Canada. We design and engineer our own Designed Collection in-house, and also offer an Everyday Value Collection for budget-friendly basics.
2. How can I place an order?
Browse the site, add what you love to your cart, and check out using our secure payment options.
3. Do you offer free shipping?
Yes, free shipping on orders over C$50 within Canada and over US$50 within the US.
4. How long does shipping take?
Canadian orders typically arrive in 3-7 business days. International orders may take 7-14 business days.
5. What is your return policy?
If you're not satisfied with any product, we offer a full refund, no questions asked. No return fee or shipping fee involved.
6. Are your products safe for pets?
Yes. All our products are made with pet-safe, durable materials, and our Designed Collection items are engineered with your pet's comfort and safety in mind from the first sketch.
7. How do I contact customer support?
Email us at info@petsun.ca or message us on WhatsApp at +1 236 777 0204.
8. What makes Petsun different from other pet stores?
Our Designed Collection is created in-house by a mechanical designer with 15+ years of manufacturing experience, not sourced from generic suppliers. You won't find these designs anywhere else.
9. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods, including e-transfer and cash for local pickup.
10. Can I track my order?
Yes, you'll receive a tracking number by email once your order ships.
